{"id":44912,"date":"2023-03-15T17:06:59","date_gmt":"2023-03-15T16:06:59","guid":{"rendered":"https:\/\/www.arca24.com\/en\/?p=44912"},"modified":"2023-03-21T17:16:44","modified_gmt":"2023-03-21T16:16:44","slug":"back-office-software","status":"publish","type":"post","link":"https:\/\/www.arca24.com\/en\/back-office-software\/","title":{"rendered":"What is back-office"},"content":{"rendered":"

What is back-office<\/h3>\n<\/div>
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Corporate News<\/span><\/a> | 03.15.2023<\/p>\n<\/div>

The concept of back-office refers to all those HR management processes that are activated post-recruitment, starting with the contract of a candidate at a staffing agency\u2019s client.
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It is most closely related to the temporary employment sector, which, at least in Europe, has seen significant growth in recent months to the detriment of the permanent employment sector. Perhaps because the search for permanent positions is saturated in some countries or because of peaks in demand for temporary staff to cover temporary absences during the pandemic period, staffing agencies are facing new challenges and need tools to enable them to organize their work better and place staff more quickly.<\/p>\n

As with recruitment and selection processes, back-office management processes require cloud-based software solutions, based on artificial intelligence, which automate and simplify the most bureaucratic and managerial part of staffing agencies\u2019 job: creating quotes, managing contracts, entering hours worked and invoicing.<\/p>\n

Many software programmes on the market for managing post-employment processes fulfil the functions mentioned above but, very often, they are not complete and it is necessary to purchase several separate modules and enter the same data in each one several times, in order to make a contract, an invoice, etc. Instead, programmes such as the back-office module, the module \u201cAdministration\u201d of Ngage, Arca24’s software solution for staffing organizations, allow the entire workflow in a single tool, avoid a lot of data entry tasks with low added value and hire and manage temp workers \u201cautonomously\u201d. Ngage back-office, specifically, is 100% integrated with the front-office module for recruitment (ATS + CRM), making the tool even more powerful.<\/p>\n

An all-in-one process<\/h3>\n

Here are the main requirements of a staffing agency and how they should be met:<\/p>\n

1. Creation of quotes<\/strong><\/p>\n

The quote is the offer made by the agency to the end client for whom a worker is placed, a tool specially developed by Ngage, valid for both permanent and temporary staff placements. In the module of Ngage, you select the collective agreement and social charges and, automatically, the system calculates the total cost of the worker. Thanks to the pre-filling of various quotation templates, one quotation can be used to generate countless contracts, which saves entering the same data each time.<\/p>\n

2. Generation of contracts<\/strong><\/p>\n

The generation of contracts must be quick, automated and shared with the worker and the end client immediately. In Ngage, both the candidate\u2019s contract and the client\u2019s contract are created in an easy way and are then available in the CRM module (in the client\u2019s profile) and in the ATS module (in the candidate\u2019s profile).
\nIn addition to this, in order to be effective and quick in managing the entire process, the agency must always be able to know how many temporary workers are active at the moment, where they are allocated and whether they have expiring contracts; if necessary, they need to alert them easily of contract extensions.<\/p>\n

3. Entry of hours<\/strong>
\nThe entry of hours can be done by the agency consultant, by the client via his\/her personal area and by the employee, only if the hours are not overtime. Hours can be entered monthly, weekly or daily. From the same panel, it is possible for the consultant to manage advances, create payment DTAs and enter overtime and extra hours. A control system allows the hours to be checked by the various consultants before sending them to invoicing, an additional alert to know how far the work of colleagues in the team has progressed and for further checking before proceeding.<\/p>\n

4. Invoicing<\/strong>
\nAfter entering the working hours, the invoice can immediately self-generate, or be created manually, at the consultant’s choice. In manual mode, it is always possible to add lines to the invoice and make changes, but the bulk of the work is done by the system. Before confirmation, a draft invoice is always generated for further checking before proceeding to the final step, during which the system will assign the final numbering and the invoice will be both notified to the client and made available in his\/her personal area.<\/p>\n

Some extra functions and features, such as those offered by Ngage, can further optimize the agency work and create added value:<\/p>\n