FAQpreview5@arca24.com2019-02-22T15:17:08+00:00

Frequently Asked Questions

Why choose JobApt?preview5@arca24.com2018-12-14T09:08:16+00:00

JobApt is a tailor made job board, whose graphics and colours are customized to each need. We create the entire job board by ourselves, which means avoiding the costs related to an IT team. We integrated a geolocation system: both the job ads published by customers and the candidates who apply are geolocated by our system, in order to enable a fast identification of their geographic location. Moreover, our technology matches job ads with candidates, according to compatibility and distance. Several value adding assessment tools are also included for your final customers.

What kind of assessment tools did you integrate?preview5@arca24.com2018-12-14T08:32:50+00:00

We will enable your customers to invite their applicants to record a video CV, i.e. a video presentation of themselves, or to reply to an automated video interview. They will also be able to discover their soft skills thanks to a soft skill test and to assess their language proficiency levels.

Why should I choose the Applicant Tracking System Talentum?preview5@arca24.com2018-12-13T15:43:16+00:00

Talentum provides you with a complete and useful database of CVs, of which you have exclusive property. It is a user-friendly system that enables you to easily manage all the selection processes with just one tool, resulting in a significant time-to-hire reduction.

My organization already uses job boards to manage the open positions; why should I have Talentum?preview5@arca24.com2018-12-13T15:44:44+00:00

Thanks to our integrated multiposting tool, you can post job ads on your organization’s career page and automatically repost them into job boards and social networks. This way you will be provided with a 360-degree and more effective management of the open positions.

Is it helpful to use an ATS if I already share my job ads on LinkedIn?preview5@arca24.com2018-12-13T15:55:10+00:00

LinkedIn is an efficient communication channel but it cannot replace an ATS; it can be used combined with the ATS to improve recruitment instead. You can indeed use LinkedIn to make your job ads more visible and Talentum to gather and manage all the applications for an improved and successful talent management.

How is the user experience as a candidate?preview5@arca24.com2018-12-13T15:56:34+00:00

Talentum is a user-friendly tool for both companies and candidates. Applicants can indeed apply through a one-step application form very easily: they will only need to fill few personal details and attach their CVs and they will be automatically matched to the compatible job ads.

What kind of assessments tools are included in Talentum?preview5@arca24.com2018-12-13T15:57:31+00:00

Talentum helps directly interact with candidates, by offering users integrated assessment tools such as tests, gaming and video recruiting.

With just one click users can request their applicants to answer some tests to evaluate the candidates’ language proficiency levels as well as their soft skills. Soft skills can also be evaluated with an innovative gaming tool, which is able to define the attitudinal profile of the player thanks to “engagement” and “distraction”. Candidates actually do not focus on the answers they are giving while playing and are more likely to spontaneously reveal themselves and their personal attitudes. Talentum also provides video recruiting tools, such as the video CV and the time deferred video interview platforms. Users will only need to write their questions – or use one of their pre-filled questionnaires – and set the time available to answer.

How does the matching between job ads and CVs work?preview5@arca24.com2018-12-13T15:57:58+00:00

Once users have posted a job ad, SkillSkan, our semantic engine, is able to detect the related duties and tasks and to rank the applicants based on the professional skills included in their resumes. SkillSkan highlights the skills detected in the CVs that match with the job position, even though the texts were written in a different way. The software is able to analyze sentences logically as well.

How can I improve employer branding with Talentum?preview5@arca24.com2018-12-13T15:58:32+00:00

Talentum allows you to create a personalized career page and to promote your working environment on the web. This way you will be able to optimize your reputation as employer in the eyes of new potential applicants. Besides, having an attracting career page with an Applicant Tracking System helps improve your website index in the web and give your brand improved awareness.

Why should I choose Mploy?preview5@arca24.com2018-12-13T16:41:56+00:00

Mploy is a practical and user-friendly performance management system, which enables you to monitor and measure employees’ results and behaviours. It helps you establish a clear communication with your employees as well as training and development opportunities for improving performance.

Can I use Mploy to manage the performances of just a part of the organization?preview5@arca24.com2018-12-13T16:42:20+00:00

Mploy can coexist with other tools. It is therefore possible to have it integrated with payroll systems as well as other staff management tools, having a more complete software solution.

Can I have the tool integrated with the payroll system I use?preview5@arca24.com2018-12-13T16:42:41+00:00

Mploy can coexist with other tools. It is therefore possible to have it integrated with payroll systems as well as other staff management tools, having a more complete software solution.

Does the system provide with any preconfigured roles?preview5@arca24.com2018-12-13T16:43:15+00:00

Mploy does not provide with any preconfigured role to guarantee the highest freedom in terms of personalization. However, thanks to the integration with Jobpricing, we are able to provide you with an initial analysis.

Can the software be used to manage more branches of the same group?preview5@arca24.com2018-12-13T16:43:44+00:00

Mploy is a performance management system with an organizational structure that enables you to manage two or more branches of the same group at the same time.

Can I prevent someone from seeing who has made a specific assessment?preview5@arca24.com2018-12-13T16:44:06+00:00

The performance management tool is specifically designed so that each user can give spontaneous evaluations to colleagues for a comprehensive assessment. However, you can request to prevent one or more employees from seeing who has made an assessment based on your specific needs.

Is it useful to have the ATS and the performance management module combined?preview5@arca24.com2018-12-13T16:45:13+00:00

It is very useful to have the ATS and the performance management module combined, as it gives you the possibility to entirely manage the HR process, from recruiting to employees’ performance management and enhancement.

Why should I choose the CRM software Ngage?preview5@arca24.com2018-12-13T16:46:43+00:00

Ngage is a comprehensive software solution especially developed for staffing agencies. It combines all the tools a staffing agency needs to manage clients and contact people, to create new business opportunities and process the applicant search of which they are in charge.

Why having an all-in-one solution?preview5@arca24.com2018-12-13T16:47:03+00:00

Having an all-in-one solution for applicant and customer relationship management enables you to gain a great competitive advantage in the marketplace. The acquisition of a client or an opportunity is connected to the search for applicants and the entire process is tracked both in applicants’ and in clients’ profiles.

Can I have Ngage integrated with other tools?preview5@arca24.com2018-12-13T16:47:42+00:00

Ngage can be easily integrated with other tools as well as with job boards and recruiting platforms, enabling you to benefit from a 360-degree management of the entire HR process.

Can I have the CRM module without the ATS?preview5@arca24.com2018-12-13T16:50:13+00:00

The CRM and ATS modules are provided together to guarantee a complete and effective management of the entire selection process. Otherwise, it would not be possible to link clients and/or opportunities to any HR process.

Can you provide a tool for employee administration as well?preview5@arca24.com2018-12-13T16:50:49+00:00

Combined with our ATS and CRM solution, we provide an edition of Ngage, which also contains a module for employee administration. This specific module will help you manage client relationship, invoicing, contracts and employees’ time and attendance with just one tool.

What kind of quotations does the module include?preview5@arca24.com2018-12-13T16:53:33+00:00

Ngage Temp BackOffice includes three different quotations, namely for temporary, permanent and consultancy services. Besides, it is possible to add new ones according to your specific needs.

Is it possible to create quotations and invoices for the permanent?preview5@arca24.com2018-12-13T16:53:51+00:00

Our system allows you to create and manage both quotations and invoices even for the permanent.

Is it possible to customize TempData contracts?preview5@arca24.com2018-12-13T16:54:11+00:00

TempData allows you to import all the collective contracts on both federal and cantonal level. With our solution, it is possible to customize and create new contracts as well.

Can the solution provide tax calculation at source in an automatic way?preview5@arca24.com2018-12-13T16:54:36+00:00

Ngage Temp BackOffice includes an automatic calculation system, which takes into account balances as well.

Who can manage time attendance?preview5@arca24.com2018-12-13T16:54:58+00:00

Working hours can be managed from anyone who can access the system. Additionally, you can directly entrust both candidates and clients with the time attendance management.

Does the tool already provide with any preconfigured elements? Should I set all contents by myself?preview5@arca24.com2018-12-13T16:55:23+00:00

The tool has already been preconfigured to make all basic contents at your disposal.

Can I manage invoices and salaries only on a monthly basis?preview5@arca24.com2018-12-13T16:55:58+00:00

Our solution allows you to create and manage both invoices and salaries when you want, according to your specific needs.

Is it possible to migrate old contracts into the new system?preview5@arca24.com2018-12-13T16:56:24+00:00

Our solution allows you to have your old contracts and data migrated into the new software, regardless of their volume.

Can I manage down payments?preview5@arca24.com2018-12-13T16:56:54+00:00

The administration module enables you to quantify down payments and to include them in the payroll. Besides, the system takes payroll taxes into account, which have to be calculated or not.

Is it possible to enable our customers to post their vacancies on other recruiting platforms?preview5@arca24.com2018-12-14T08:43:10+00:00

Of course. JobApt works with a multiposting tool. It is connected to the most popular job ad aggregators, on which your customers’ vacancies will be posted through XML feeds.

Our customers use Arca24 software. Is it possible to integrate JobApt as a platform on which their job openings are automatically posted?preview5@arca24.com2018-12-14T08:44:15+00:00

Yes, JobApt can be integrated into the job multiposting tool provided in our customers’ HR software, together with the other recruiting platforms included.

What payment methods does JobApt accept?preview5@arca24.com2018-12-14T08:44:33+00:00

Credit card (PayPal) and bank transfer (only available for purchases from Switzerland).

In which languages is the software made available? Can we have it in additional languages?preview5@arca24.com2018-12-14T09:17:26+00:00

Our technology is available in English, German, French, Italian, Spanish, Portuguese and Polish. If you need an additional language, you can submit your request to us and we will verify that possibility.

Is this solution easy-to-use? Can I rely on the customer service support?preview5@arca24.com2018-12-14T09:17:20+00:00

Our tools are all very easy to use. You can rely on our internal customer service if you need more information or help. Besides, we are at your disposal at any time to schedule demos and training sessions to help you and provide you with after sales support.

Can I migrate my current database into the new software?preview5@arca24.com2018-12-14T09:17:14+00:00

Our solution allows us to migrate your old database into the software, by simply importing your candidate’s data regardless of their volumes. The migration process will help you preserve the recorded data, which we can import according to your request.

Where is the software hosted? Where is our data hosted?preview5@arca24.com2018-12-14T09:17:04+00:00

Your data is hosted in Switzerland. We guarantee data protection and security as well as the highest performance level under any circumstances.

Is there an on-premise edition of your software solution?preview5@arca24.com2018-12-14T09:16:59+00:00

Our solutions are all cloud and prevent companies from having a dedicated infrastructure and from being charged with additional costs for software maintenance. In exceptional cases or when requested by company policies, we can deliver you an on-premise edition of our software, so that it can be hosted on your company server.

Are you GDPR compliant?preview5@arca24.com2018-12-14T09:16:55+00:00

All our solutions are 100% GDPR compliant in order to protect the personal data and privacy of EU citizens for transactions that occur within EU member countries.

Is the software customizable?preview5@arca24.com2018-12-14T09:16:46+00:00

As the software is developed internally, we can provide our clients with highly tailored solutions as far as layout and features are concerned. You can submit your customization requests to our team, we will be glad to satisfy them.

What happens with our data should we decide not to renew the software licence?preview5@arca24.com2018-12-14T09:13:51+00:00

All data stored in your software are your own property, as we also specify in the licence agreement. Should you decide not to renew the licence, we will give you all your data back.